Problems and/or issues with products delivered are dealt with on a case by case basis but company must be notified of any and all problems or issues within 48 hours.  It is soley the customer’s responsibility to report any problems in a timely fashion so that company may attempt to remedy issues if company determines it necessary.  Any notification or reports of problems/issues beyond 48 hours will not be honored.  If order was placed over phone without customer seeing materials at retail store site, customer accepts any and all responsibility for product delivered and accepts that any information relayed by employees is not a certification that material will match customer’s intention.  If order was made in person at company retail store, it is soley the customer’s responsibility to view not only samples provided for viewing, but on-site product as well and accepts responsibility for purchase if customer chooses not to view on-site quantity of product – natural materials may vary in color, shape, texture and composition and any samples are a representative sample of such product.  It is not company’s responsibility to remove unwanted product from customer property if request is made, and company will not under any circumstances accept any responsibility for damage beyond the curb in either the delivery or removal; should removal occur by company or others.