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Limited Warranty:

Bison Nursery Wholesale Inc. One-Year Limited Warranty

All trees and shrubs installed or purchased from Bison Nursery & Wholesale Inc. are accompanied by a one-year limited warranty, subject to the strict adherence to our installation and maintenance standards. To qualify for coverage, the customer must present the original purchase receipt.  Plus proof of plant/tree damage.

Warranty Coverage and Adjustments
Nursery-Installed Material: If Bison Nursery installed the tree or shrub and all maintenance standards were met, we will provide and replace the failed plant material at no additional cost.
Customer-Installed Material: If the plant material was purchased from Bison Nursery but installed by the customer, and all maintenance standards were followed, the customer is entitled to a store credit equal to one-half (50%) of the original purchase price.

Specific Warranty Exclusions
Should a plant fail to survive within one year from the date of purchase, this warranty strictly does not include or cover:
Environmental and Biological Damage: Plants decimated by wild or domestic animals (deer, rabbit, vole, insect, etc), post-purchase pest infestations, severe winter weather, or extreme temperature fluctuations Including Winter burn, salt damage, wind damage, snow and ice damage, Acts of God including storms, flooding. lighting, extreme temperatures or other natural events. Also, damage caused by lawn equiptment, vehicles, construction activity or chemical exposure.
Improper Care and Neglect: Plant failure resulting from extreme water conditions, owner neglect, improper irrigation schedules, faulty customer installation, or chemical misuse, such as fertilizer burn or herbicide.

Certain ornamental and specimen plants are inherently more sensitive to environmental conditions in Western New York and may experience decline, dieback or mortality despite proper installation and care:

  • Redbud Trees
  • Dogwood Trees
  • Magnolia Trees
  • Roses (shrub form and tree form)
  • Hemlock Trees
  • Euonymus Trees
  • Mountain Laurel

These plants are particularly susceptible to winter injury, late spring frosts, fluctuating temperatures, wind exposure, salt exposure, drought stress, poor soil conditions, insect pressure, disease pressure and other regional climatic factors.  Due to these conditions, Bison Nursery cannot guarantee the long term survival, flowering performance, growth rate or overall vigor of plants.

REDBUDS, DOGWOODS, MAGNOLIAS, ROSES, HEMLOCKS, MOUNTAIN LAUREL AND EUONYMUS ARE EXCLUDED FROM WARRANTY COVERAGE UNLESS OTHERWISE SPECIFIED IN WRITING.

Replacement Items: No warranty coverage is extended to products or plant materials that were obtained or issued through a previous claim under this replacement policy.
Wholesale Transactions: There is absolutely no warranty coverage on any products or plant materials purchased under a wholesale account or at wholesale pricing.
Exempt Plant Categories: This warranty applies strictly to eligible trees and shrubs. There is no warranty coverage on annuals, perennials, greenhouse material or hanging baskets.

How to Maintain Plants

Newly installed landscape plants will suffer transplant shock, particularly during the hot summer months. It is imperative that plants receive proper care, so as to minimize stress. Upon installation or purchase, it is then the responsibility of the owner to supply the plant with sufficient water and fertilizer (as needed) during their growing season (May to October) to keep them healthy.  Trees and shrubs are warranted for one year from date of installation or purchase, and will be replaced once within the warranty period, should they die.

Bison Nursery Wholesale Inc., assumes no liability for replacement of plants killed or damaged by:

1.) improper/ inadequate watering – either lack of or excess 

2.) pests, insect infestation or disease

3.) abnormal weather conditions, or other conditions beyond our control ( “Acts of God”) including hail, drought, fire,  flood, damaging winds, early and late season severe freezes, etc.

4.) animal damage

5.) vandalism or theft

6.) Any plants,shrubs or trees which have had improper applications of pesticides or fertilizer

7.) nor will we replace plants experiencing “seasonal die-back”, when pruning and proper care will restore them to health.

Bison Nursery Wholesale Inc., cannot warranty against weed growth in mulch or topsoil beds, due to the germination of dormant seeds prevalent in the soil.

This warranty shall be void and will not apply to any plants which were originally installed by Bison Nursery Wholesale Inc., then subsequently repaired, adjusted, moved or modified by an individual or entity other than Bison Nursery Wholesale Inc.

There is no warranty on wholesale priced plants nor plants sold on sale or at discounted rates.  In addition, annuals, perennials, ground covers, and transplanted plant material are NOT covered under this or any other Bison Nursery Wholesale Inc. Warranty.

Make sure you know what conditions your plant needs to thrive.  Our plants are kept in optimal conditions while at the nursery. It is up to you to choose one right for your landscape. Always feel free to ask advice!

Dig a hole as deep as the plant’s root ball and twice as wide. The crown of the plant (where the roots and trunk meet) should be at or slightly above the soil surface.

If roots are circling tightly in the pot, tease them out by hand or cut them in a few places if necessary.

Loosen any burlap tied around the crown. You may remove it if you desire, but this is not necessary as the burlap will dissolve in the soil. Be sure not to break the rootball while planting.

Use the native soil to backfill the hole. If your soil is poor, mix amendments with the native soil. Amendments for clay soil include gypsum, manure, compost and peat moss. For sandy soil, use peat moss and organic matter.

Firm the soil around the rootball, but don’t compact. Mulch the area, using a 2″-3” layer of high-quality mulch.  Use caution as to not mound soil at the base of the plant.  You may fertilize at this time, but it is not necessary.

Stake your plant if necessary. Remove any stakes after a minimum of 6 months year.

Water, Water, Water! Your new plantings will need an inch of water per week for the first year. IF YOU FAIL TO WATER YOUR PLANTS, THEY WILL DIE. A PLANT THAT HAS DIED DUE TO DROUGHT IS NOT COVERED UNDER OUR GUARANTEE. 

In the heat of summer, you may have to water daily. Don’t forget to keep watering during fall!  Soaker hoses and a timer system may be used to save time and money, however you must ensure that sufficient water penetrates the rootball of each plant.  Water should pool up at the base of the plant when the soil has been adequately saturated. Water not only under the drip line of the plant, but also several feet out from this. Otherwise, dry soil will wick away moisture from roots.  If planting occurs in the Spring water 3 times minimum per week, for the first 3 weeks, whether it rains or not, then after the first 3 weeks, water twice per week whether it rains or not.  If the planting occurs in the Fall, and the plant still has leaves, following the aforementioned watering guidelines until the leaves fall off.  If the plant has lost its leaves, soak thoroughly one time after planting.  Begin watering again in the spring when the new foliage appears, following the aforementioned watering guidelines.  Monitor the plants after the first 3 weeks and apply additional water as necessary.  It is best to water early in the morning to prevent evaporation, or rot if watered too late in the day.

 

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Gift Cards Information

A Bison Nursery Gift Certificate gives people the time and luxury to choose exactly what they want!  Great for green thumbs and people who don’t consider themselves gardeners.  We promise they will find something they will love! If you are looking for the perfect gift (even better, one you don’t have to wrap), think of a Bison Nursery gift certificate. Gift Certificates can be used in any area of the greenhouse or market. Plus, they are available in any denomination! If you or your recipient is out of town, we can mail the gift certificate on your behalf.  Stop in today, or call us at 716-630-9767.

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